Returns Policy – bonsbaisersus.com
1. Return Eligibility
You may return items within 30 days of delivery if:
✓ Unworn, unwashed and in original condition
✓ Original tags still attached
✓ Includes all original packaging
✗ Final sale items excluded
2. How to Initiate a Return
Simple 3-step process:
- Log in to your account at bonsbaisersus.com/returns
- Complete the return request form
- Print your prepaid return label (US only)
3. Refund Details
- Issued to original payment method
- Processing time: 5-7 business days
- Original shipping costs non-refundable
- $5.95 restocking fee for international returns
4. Exchange Options
- Size/color exchanges subject to availability
- No additional shipping fees for US exchanges
- Processed within 2 business days of return receipt
5. International Returns
- Customer pays return shipping
- Must include customs documentation
- Refund excludes original shipping costs
- Tracked shipping recommended
6. Damaged/Defective Items
- Report within 7 days of delivery
- Include photos of the issue
- We cover return shipping costs
- Replacement or full refund offered
7. Non-Returnable Items
× Swimwear (if hygiene seal removed)
× Bodysuits (if hygiene tags removed)
× Personalized/custom items
× Clearance/final sale merchandise
8. Return Shipping
- US customers: prepaid label included
- Must ship returns within 14 days of approval
- Allow 3-5 days for processing after receipt
9. Holiday Returns
Extended return window:
- Purchases Nov 1-Dec 24 can be returned until Jan 15
For assistance: bonsbaisersus.com/returns-help